Resident Manager

Job Description

To lease, market, and retain positive resident relations of multi-family residential apartment communities. Maintain appearance and structure of all communities in accordance with company expectations. Responsibilities include, but not limited to:

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions, complete guest card, etc.).
  • Promptly record all telephone and in-person visits on appropriate paperwork and software.
  • File guest cards and maintain them according to procedures.
  • Demonstrate community and apartment/model and apply knowledge to prospects.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Process applications for approval in Entrata. Follow-up with applicant regarding status.
  • Generate lease documents and secure signature and deposit payment prior to prospect move-in. Orient new residents to the community.
  • Set up utility services for residents prior to move-in.
  • Prepare move-in folder and apartment prior to new move-in. Go over the move-in folder with new residents and provide them with all keys, garage remotes, etc.
  • Follow-up with all prospects.
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Advertise available apartments.
  • Responsible for following up to make sure all docs have been signed and that parking logs are up to date

Administrative

  • Accept, collect, and date rental payments.
  • Post late notices and 5-day notices for failure to pay rent, the same day received.
  • Prepare move-in folders, showing folders, move-out packets, pre-walk packets, move-in bags.
  • Generate lease paperwork and input to Entrata accurately and on a timely basis.
  • Maintain current resident files.
  • Update parking logs.
  • Distribute all company or community-issued notices.
  • Maintain accurate monthly commission records on leases for bonus purposes.
  • Consistently implement policies of the community.

Resident Relations

  • Receive phone calls and in-person visits. Listen to resident requests, concerns, and comments.
  • Complete maintenance requests in a timely manner and informs maintenance technicians.
  • Answer questions for residents about community, repairs, rent, rules, etc.
  • Contribute to the cleanliness and curb appeal of the community on a continuing basis.
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